Privacy Policy
Privacy Policy
Contact
If you have any questions after reviewing this policy, would like more information about our privacy practices, or wish to file a complaint, please contact us by email at Lyndo.
Collection of Personal Information
This Privacy Policy describes how we collect, use and disclose your personal information when you visit our website or make a purchase on our website. By "personal information" we mean any information about an identifiable individual. Below you will find detailed information about what personal information we collect and why:
I - Device Information
Purpose of collection: We automatically collect information about your device to accurately load the website and to perform website usage analytics so we can optimize our website.
Source of collection: This information is collected when you visit our website, using cookies, log files, web beacons, tags or pixels.
Disclosure for business purposes: This information may be shared with our processor Shopify.
Personal information collected: Web browser version, IP address, time zone, cookie information, pages visited, search terms and your interaction with the website.
II - Order Information
Purpose of collection: We collect information necessary to process your purchases, such as delivering products or services, processing payments, arranging shipping, providing invoices and order confirmations, communicating with you, screening orders for risk or fraud, and providing information or advertising related to our products or services, in accordance with your preferences.
Source of collection: This information is collected directly from you.
Disclosure for business purposes: This information may be shared with our processor Shopify.
Personal information collected: Your name, billing address, shipping address, payment information (including credit card numbers, email address and phone number).
III - Customer Support Information
Purpose of collection: We collect this information to provide customer support.
Source of collection: This information is collected directly from you.
Minors
Our website is not intended for persons under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address above to request deletion.
Sharing of Personal Information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your personal information in their Privacy Policy.
We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Use of Advertising
As described above, we use your personal information to provide targeted advertising or marketing communications that we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your personal information in their Privacy Policy. You can also opt out of Google Analytics via this link.
We share information about your use of the site, your purchases and your interaction with our advertisements on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to depending on your location).
We use Shopify Audiences to help us show ads on other websites with our advertising partners to shoppers who have made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the site, your purchases and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make you offers you may be interested in.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page via this link.
You can opt out of targeted advertising by:
- BING
You can also opt out of all other services via: https://optout.aboutads.info.
Use of Personal Information
At Lyndo we use your personal information to provide our services, such as offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed of new products, services and offers.
Legal Basis
Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information on various legal bases:
- Your consent;
- Performance of the contract between you and the Site;
- Compliance with our legal obligations;
- Protection of your vital interests;
- Performance of a task in the public interest;
- For our legitimate interests, which do not outweigh your fundamental rights and freedoms.
Retention
When you place an order through the Site, we retain your personal information for administrative purposes unless you ask us to delete this information. For more information about your right to data erasure, please refer to the 'Your Rights' section below.
We value your privacy and the information you provide us regarding our SMS marketing service. We use this information to send you text notifications (e.g. for your order, including abandoned cart reminders), text marketing offers and transactional texts, including requests for reviews from us.
Our website uses cookies to track which items you place in your cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
Sale of Personal Information
Our website sells Personal Information as defined by the California Consumer Privacy Act of 2018 ("CCPA").
Your Rights
GDPR
If you reside in the EEA, you have the right to access the Personal Information we hold about you, to transfer it to a new service, and to request that your Personal Information be corrected, updated or deleted. If you wish to exercise these rights, please contact us using the contact information above.
Your Personal Information is initially processed in Ireland and then transferred outside Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with GDPR, see Shopify's GDPR Whitepaper: GDPR Whitepaper.
CCPA
If you reside in California, you have the right to access the Personal Information we hold about you (also known as the 'Right to Know'), to transfer it to a new service, and to request that your Personal Information be corrected, updated or deleted.
If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small piece of information that is downloaded to your computer or device when you visit our website. At Lyndo we use various types of cookies, including functional, performance, advertising and social media or content cookies. Cookies make your browsing experience better by enabling the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the website or browse from page to page. Cookies also provide information about how people use the website, for example whether it's their first time visiting the site or if they are a frequent visitor.
We use cookies to optimize your experience on our website and to provide our services.
Do Not Track
Please note: because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or other operational, legal or regulatory reasons.
Complaints
If you wish to file a complaint, please contact us by email or by mail using the details provided under "Contact" above.
If you are not satisfied with our response to your complaint, you have the right to submit your complaint to the relevant data protection authority. You may contact your local data protection authority or our supervisory authority.